A Core Secret of Emotional Intelligence
One of the great misconceptions about Emotional Intelligence is that you should let emotions control your behaviour and “go with the flow”. I have heard podium speakers repeatedly say this is the secret of emotional intelligence. However the secret is the complete opposite.
Daniel Goleman’s widely accepted definition of emotionally intelligent people described them as having four characteristics:
- They were good at understanding their own emotions (self-awareness);
- They were good at managing their emotions (self-management);
- They were empathetic to the emotional drives of other people (social awareness); and
- They were good at handling other people’s emotions (social skills).
To help define EQ Goleman used the marshmallow experiment carried out by Walter Mischel in the late 1960s at the Bing Nursery School on the campus of Stanford University. To those unfamiliar with the study, Mischel got 653 four-year olds (including his three daughters) to participate in a simple task. They were taken into a room where there was a marshmallow on a table, and told they would be left alone for 15 minutes. If when they came back there was still a marshmallow on the table, they would be given a second one. About ten per cent of the children were able to hold back. You can see a great video of the experiment here.
Walter Mischel, now 84 has now written his first popular book:The Marshmallow Tes. The key message of the book is that the secret of success in life is to be able to delay self-gratification. And the way to do that is to change your perception of the object or action you want to resist. Trying to avoid the tasty treat in front of your nose? Put a frame around it in your mind, as if it were a picture or photograph, to make the temptation less immediate. For example Mischel was diagnosed as a celiac late in his life but was able to overcome his adoration of Viennese pastries and pasta Alfredo by picturing these foods as poison.
If there is one critical EQ skill in self-management it is the ability to delay self-gratification. A good definition of Emotional Intelligence is the delay between impulse and action. It is the ability to control your emotions that distinguishes the emotionally intelligent leader.
